Data deletion

1. How to request deletion

Delete your account yourself in the product: sign in, open Settings, scroll to Delete account and type your email address to confirm. It runs immediately, ends every session on every device and removes the account, its passkeys and the workspaces you are the last member of.

If you are one of several members, your account leaves the workspace and the workspace keeps its work; an owner has to hand ownership to another member first, and the page says so instead of guessing. For a partial request — some media removed while the account stays open, or anything the self-serve path cannot reach — email [email protected] from the address on the account, naming the workspace. We reply within 30 days and normally within a few working days.

2. What is deleted

• Photographs, thumbnails, edited derivatives and rendered films held in your workspace storage.
• Properties, projects, scene plans, captions, brand kits and uploaded music.
• Published listing pages, review links and QR codes, which stop resolving immediately.
• Enquiries and analytics events attached to your workspace.
• API keys and webhook endpoints, revoked before their rows are removed.

3. What is kept, and why

Nothing has been billed on VividProp yet: no payment provider is connected, so a deleted workspace leaves no invoice or accounting record to retain, and its credit-ledger entries are removed with it. When paid billing launches, entries attached to a paid invoice will be retained for the period tax and accounting law requires, unlinked from your profile, and this page and the terms will name that before the first invoice exists. Security and audit logs are kept with a pseudonymous identifier for abuse and legal-claim purposes. Backups roll off on a fixed schedule — daily copies are aged out within 14 days, so a deleted object can persist in an encrypted backup for a short period before it expires.

4. Account deletion

Deleting an account removes your name, email address, profile image, password, passkeys, sessions and memberships, and every stored object the erased workspaces owned — photographs, thumbnails, films, sidecars and brand logos — is deleted from storage in the same run. If you are the last member of a workspace, the workspace and its data go with you; transfer ownership first if someone else should keep the films.

The account row is anonymised rather than dropped so retained security logs keep a valid, non-identifying reference. Your email address is released and can be used for a new account immediately.

5. Export before you delete

Download the films you want to keep first. Once a workspace is deleted its exports cannot be recovered, and we cannot restore a single workspace from a backup without restoring the whole database.

6. Confirmation

The product confirms completion on screen as soon as the deletion has run. For a request sent by email we confirm by email, listing what was removed and what was retained and for how long. If you believe something was missed, write to [email protected] and we reopen the request.