FAQ
No spin. Just the limits.
The questions buyers ask after the demo, answered before the sales call. If an answer here contradicts a competitor's brochure, check who is selling you what.
Product
Does VividProp create a 3D tour?
No. It produces a linear video from photographs. A navigable 3D model needs a different capture process, and we do not sell one.
What is Fidelity mode?
Deterministic animation of the original photos: crops, pans, zooms and pacing. No pixel content is invented, so rooms and furniture stay exactly as photographed.
What camera motion is available?
The local renderer animates original photographs with camera moves such as a slow push, pan, static hold or rise and reveal. Paid generative video clips are not available.
What can I use today?
Accounts, email verification, organisations, roles, invitations, properties, photo upload, brand kits, the music library and Fidelity film export are live. Local camera motion is available; paid generative video is not. Publishing and billing are not available yet.
Which formats can I export?
The pipeline exports MP4 H.264 at 16:9, 9:16, 1:1 and 4:5 from the same scene plan. Fidelity exports use the original photos with deterministic local camera moves. Paid generative video clips are not available.
Why is there no demo video on this site?
Because no real customer video has been rendered. We will not use stock footage or a competitor's reel to imply a result we have not produced.
Language & branding
Which languages are supported?
Six interfaces at launch: English, French, Spanish, Arabic, Thai and Chinese (Hong Kong). Arabic renders right-to-left and Thai uses a Thai-native font; the interface language and the video language are separate settings.
Can the interface be in one language and the video in another?
Yes. They are separate settings. A French agency can produce an English listing video for an international buyer.
Do I have to re-enter my brand for each project?
No. A brand kit stores colours, logo, contact details and call to action, and is applied to every project in the workspace.
Can each agent have a different brand?
The Max plan is built around multiple brand kits. Creator, Pro and Studio use a shared kit, which is the point: one standard across the team.
Billing & data
Can I buy credits now?
Not yet. Billing is being implemented with Stripe Checkout and server-verified price selection. No card is collected before checkout.
Will I see the cost before I commit?
Yes. Scene count, options, credits required and regeneration limits are shown before you confirm. The browser cannot choose the price.
What happens if a generation fails?
Reserved credits are released or refunded according to the published policy, depending on whether the provider already charged for the attempt. Every movement is recorded in the ledger.
Where are my photos stored?
They live in a private object bucket scoped to your organisation, accessed through short-lived signed URLs. The organisation prefix is not the security boundary: membership is checked on every request.
Do you train models on my photos?
No. Photos are used to produce your video. Third-party providers receive only the inputs needed for the selected mode, under their own terms.
Can I delete my account and data?
Yes, subject to legal retention obligations for invoices and fraud prevention. The deletion procedure and retention periods are described in the privacy policy.
Still deciding?
Create the workspace, set the brand, invite the team. It costs nothing before checkout and it is the fastest way to see whether the workflow fits how your agency actually operates.
Claim your workspace