Legal
Refund policy
Last updated: 30 October 2026
How credits behave when a generation fails. Reservations are released when no provider cost was incurred; the ledger records every movement.
1. Before generation
Credits are reserved when a job starts, not when you open the project. Reserved credits remain visible in your balance and cannot be spent twice.
2. Failed before provider cost
If validation fails, a provider rejects the request before processing, or the job is cancelled before submission, the reservation is released in full.
3. Failed after provider cost
If a provider already charged for an attempt, that cost is not fully refundable. The project summary states the maximum exposure before confirmation, and the ledger records the actual consumption. Any goodwill adjustment is made by staff with an audit trail.
4. Unsatisfactory output
Fidelity output is deterministic: the same photos and settings produce the same result, so dissatisfaction with a faithful render is not a defect. Paid cinematic generation is not available today, so no generation fee can arise. If it becomes available, the price and any included attempts will be stated before a job is queued, and further attempts will be charged as new generations.
5. Subscriptions and packs
Subscription cancellation stops renewal and leaves access until the end of the paid period. Unused subscription credits expire at period end unless stated otherwise. Purchased credit packs follow the validity displayed at purchase. Statutory withdrawal rights are not limited by this policy.
6. How to request a review
Email [email protected] with the workspace, project and job reference. We answer with the job attempts, provider cost and the applicable rule rather than a generic refusal.