Terms of service

1. The service

VividProp converts property photographs into marketing videos using deterministic animation. Third-party generative models are not enabled in the current service; if a generative tier is enabled, it is selected per scene and labelled. Features labelled as upcoming or unavailable are not part of the current service.

2. Accounts and organisations

You must provide accurate account information, keep credentials secure and ensure that invited members are authorised to act for your organisation. The workspace owner is responsible for member roles and billing. A workspace owner is not a VividProp platform administrator and has no access to other organisations.

3. Your content

You retain ownership of the photographs and property information you upload and of the videos generated from them. You grant VividProp a limited licence to process that content to provide the service, including transfers to the video providers required by the mode you select.

You confirm that you have the rights and permissions needed to use the photographs, including consent for identifiable people and any third-party imagery.

4. AI-generated scenes

No generative scene is produced by the current service. If a generative tier is enabled later, it can produce plausible but inaccurate depictions: generated scenes will be labelled in the project record, VividProp will not guarantee that the output is free of artefacts or faithful to the property, and it will not be presented as a virtual tour or a 3D reconstruction.

5. Credits and billing

Credit costs are shown before generation. Credits are organisation-scoped and non-transferable. Subscription credits and purchased packs follow the expiration rules displayed at purchase. Prices are selected server-side according to billing-country eligibility; changing a displayed currency does not change eligibility.

6. Suspension

We may suspend a workspace for non-payment, abuse, unlawful content or a security risk, with a reason recorded internally. Where practical, we notify the owner and allow export of lawful content.

7. Data ownership and export

You own all data you input into VividProp. On cancellation we provide a full export (CSV for tabular data, PDF archive for contracts and signed documents). Data is retained for 30 days post-cancellation before permanent deletion.

8. Liability

Wootrendy LLC liability is capped at the total amount paid by the customer in the 12 months preceding the claim. The service is provided 'as is', though Wootrendy LLC commits to 99.5% monthly uptime under standard plans.

9. Governing law

These terms are governed by the laws of the State of Wyoming, United States. For Thai customers, mandatory provisions of Thai consumer protection law apply. Disputes will first attempt mediation; failing that, the competent courts of Wyoming or Bangkok (customer's choice) will have jurisdiction.

10. Operator and imprint

VividProp is operated by Wootrendy LLC, Company Registration ID 2025-001688331, EIN (US Federal Tax ID) 35-2902350, Wyoming, United States. Registered address: 75 East 3rd Street, Sheridan, Wyoming 82801, United States. Phone: +66 98 13 79 435. Email: [email protected]. Wootrendy LLC is solely responsible for the content of vividprop.ai and its sub-domains. VividProp™ is a trademark of Wootrendy LLC.

11. Thai PDPA

Wootrendy LLC, as a data processor on behalf of Thai customer agencies, processes personal data only under the documented instructions of the customer (data controller), or where required by Thai or U.S. law. We do not use customer data for marketing, training AI models or any secondary purpose without explicit written consent. Data subject rights (access §30, portability §31, objection §32, erasure §33, rectification §35, withdrawal of consent) can be exercised via [email protected]. In the event of a personal data breach, we notify affected customers and the Thai Personal Data Protection Committee (PDPC) within 72 hours of detection, per Section 37(4) PDPA.